Trustworthy and reliable insurance solutions

Experience counts. Our trained insurance specialists have the knowledge and industry acumen to design optimal portfolio solutions for the demanding needs of clients today.

At WELLS, we treat every claim as an opportunity to strengthen our client relationship and to better understand their business and insurance needs.

Our Claims Services Philosophy not just states that we settle claims promptly, but also ensures the WELLS team will:
• Respond to new claims and developments on existing claims quickly, clearly and with human empathy.
• Adopt a proactive approach to every claim by thinking strategically and keeping the needs of our clients utmost in our decision-making.
• Engage in regular, clear and focused communication with clients, addressing any policy-related issues quickly and with a focus on finding cover.

We also provide claims advocacy services by drawing upon our knowledge and industry networks in respect of large and complex claims. Our senior team members will lead these advocacy cases to convey strategic and technical views to insurers on contentious claims, often leading to beneficial outcomes for clients.

As a value-add, we furnish clients with a review of the case, i.e. learning points to help them avoid a recurrence of similar losses.

Going global, clients can leverage on our agreements with local and worldwide insurance providers to manage risks and exposures at rates they are comfortable with.

Through our sister company Pan Pacific Insurance Brokers Ltd, we assist clients in securing overseas insurance in Fiji, Papua New Guinea and seven ASEAN countries – Cambodia, Indonesia, Myanmar, Philippines, Singapore, Thailand and Vietnam.

Our international network and familiarity with country-specific requirements and laws facilitate clients who conduct international business.

Professional liability protection for executives and employees.

We devise insurance solutions and provide placement and claims advocacy to protect clients from ever-growing numbers of legal and regulatory risks so they can focus on business operations with confidence.

Get exclusive! Offer high-value, attractive prizes to contest winners and offload the substantial risk faced by event organisers in paying out expensive prizes.

Applicable to competitions requiring skill or luck where not every contest will have a sure winner, we use statistical models to calculate the probability of a payout when setting premiums.

Prize winners are guaranteed to receive their reward because the insurer has committed to paying for it.

Enjoy manufacturer warranties beyond standard contract periods for motor vehicles, e-bikes, electrical appliances, mobile devices, and machinery and equipment.

Individuals and businesses can rest assured their parts replacement, repairs, and even product substitution will be covered for longer.

Clients also enjoy convenience with hassle-free claims by a dedicated WELLS support team.

We provide this specialised insurance for high-value, portable items such as precious metals, gemstones, cryptocurrency, rare coins, securities and cash in transit.

A niche insurance solution to protect valuable, transferable goods against robbery and physical damage.

Contact us for customised coverage solutions that display the WELLS advantage in underwriting and claims handling for precious items.