A: Wells Insurance offers a full range of solutions including Industrial & Commercial Risk, Employee Benefits, Marine & Cargo, Motor Insurance, Personal Line Insurance (home, life, auto, pet), Reinsurance, Professional Indemnity, Prize Indemnity, Extended Warranty, and Specie Insurance. Contact us to find the right solution for your needs.
A: This covers businesses from unforeseen costs associated with property damage and liability claims. It is essential for protecting business operations, assets, and third-party liabilities. Wells designs tailored programmes for each client’s risk profile.
A: Employee benefits programmes include group health, hospitalisation, surgical, life, and personal accident coverage. We help employers design plans that deliver the best health and protection for their workforce while managing costs effectively.
A: This insurance protects shipowners, logistics operators and traders by covering ships, terminals, and goods in transit against damage or loss. It provides peace of mind for businesses involved in import/export and sea freight.
A: Yes. Motor insurance at Wells covers loss, theft or damage to your vehicle, as well as personal injuries suffered during accidents. We can arrange both comprehensive and third-party fire and theft policies.
A: Personal Line Insurance protects individuals and families — covering life, home, auto, travel and even pets. Contact our team for the complete range of personal insurance classes available.
A: Specie Insurance is a niche solution for high-value portable items such as precious metals, gemstones, cryptocurrency, rare coins, securities and cash in transit. It protects against robbery and physical damage.
A: Extended Warranty Insurance extends manufacturer warranties beyond the standard period for motor vehicles, e-bikes, electrical appliances, mobile devices, and machinery. Parts replacement, repairs and product substitution are all covered.
A: Professional Indemnity Insurance protects executives and employees from legal and regulatory risks arising from professional advice or services. Wells designs solutions to let clients focus on their business with confidence.
A: Yes. Through our sister company Pan Pacific Insurance Brokers Ltd, we assist clients in securing overseas insurance in Fiji, Papua New Guinea, and seven ASEAN countries — Cambodia, Indonesia, Myanmar, Philippines, Singapore, Thailand and Vietnam.
A: To lodge a claim, contact our team immediately by phone at +603 3345 6226 or email admin@wellsinsure.com. Our claims team will respond quickly, clearly and with empathy to guide you through the process.
A: Wells aims to respond to new claims and developments on existing claims as quickly as possible. Simple claims are typically resolved within a few working days; complex claims may take longer. Our team will keep you informed at every stage.
A: Documentation requirements vary by insurance type. Generally you will need your policy number, a description of the incident, supporting evidence (photos, reports, invoices), and a completed claim form. Our team will advise you on the specific documents required.
A: We treat every claim as an opportunity to strengthen our client relationship. Our team responds promptly, adopts a proactive approach, maintains clear communication, and focuses on finding cover. For large or complex claims, our senior team provides advocacy services directly with insurers.
A: Yes. Wells provides claims advocacy services for large and complex claims, drawing on our industry networks to convey strategic and technical views to insurers — often achieving beneficial outcomes for clients.
A: As a value-add, Wells furnishes clients with a review of the case, including learning points to help avoid a recurrence of similar losses in the future.
A: Our corporate office is at No 12 Galeri Empire, Jalan Empayar, Off Persiaran Sultan Ibrahim, KU1, 41150 Klang, Selangor Darul Ehsan, Malaysia.
A: Our standard office hours are Monday to Friday, 9:00am to 6:00pm. Please call +603 3345 6226 or email admin@wellsinsure.com to confirm current hours or to schedule an appointment.
A: You can reach us by phone at +603 3345 6226, by email at admin@wellsinsure.com, or by completing the contact form at https://wellsinsure.com. Our team will respond as soon as possible.
A: Yes. Wells Risk Assured Holdings Sdn Bhd is a registered insurance agency in Malaysia, operating for over three decades under the regulatory framework of Bank Negara Malaysia.
A: Wells serves a broad range of clients — from individuals and SMEs to mid-tier companies and Bursa Malaysia-listed corporations. We have experience across industries including oil palm, plastics, furniture, power utilities, commercial properties, food and beverage, steel, and more.
A: Wells serves a broad range of clients — from individuals and SMEs to mid-tier companies and Bursa Malaysia-listed corporations. We have experience across industries including oil palm, plastics, furniture, power utilities, commercial properties, food and beverage, steel, and more.
A: Yes. Through Pan Pacific Insurance Brokers Ltd, we assist clients with overseas insurance in Fiji, Papua New Guinea, and seven ASEAN countries. Contact us for more information on international placements.
A: Our process starts with a review and evaluation of your existing insurance programme, followed by an analysis of your risk profile. We then recommend a tailored risk improvement programme and propose an alternative insurance programme that achieves the most cost-effective premium, widest coverage and quality service.
A: You can submit your details via the contact form on our website and a specialist will get back to you promptly. For complex or commercial risks, a consultation is recommended to ensure you get the right coverage.